91555

Benefit hours are not accruing when Accrual Schedule is being used

Cause:

Hire Date was not populated for affected employee. Since the Accrual Schedules are based on how many months an employee has been employed, no benefit hours accrued.

Resolution: 

1. In Employee Info Center > General tab, populate the Hire Date field. Benefits will accrue from this point forward.  
2. To catch up on missed accrued hours, go to Human Resources > Benefit Hours > Adjustments.
3. Enter the missing number of Earned benefit hours for this employee