Employee unable to add project or phase to the timesheet
KB Article #:
88720
Summary:
Employee unable to add project or phase to the timesheet
Description:
An employee cannot select a specific project/phase on their timesheet.
Resolution:
  1. Make sure that the project/phase is not set to Hold/Work Hold status in the Project Command Center
  2. In Company Preferences > General tab:
    1. Check to see if the box Restrict access to employee department only is checked. 
      • If it is, check for conflict between the employee and project departments.
  3. In the Project Command Center > General tab:
    1. Check to see if the box Restrict time and expense entry to Resources Only is checked.
      • If it is, a Resource must be entered for the employee on the Manage tab for the employee is able to enter time.
  4. In the Project Command Center > General tab:
    1. Check if the box Available for labor entry is checked on the Project and Phase.
If only one employee is experiencing the issue, and only on the employee's workstation, delete the 2.0 folder on the workstation:
  1. Log out of Ajera
  2. Navigate to C:\Users\%username%\AppData\Local\Apps
  3. Delete the whole 2.0 folder
  4. Log back into Ajera
  5. When the user opens a link, it will prompt to Run to re-download this folder.
Note:  If user does not see the AppData folder, the Show Hidden Files in the Folder Options needs to be turned on, because it is a Hidden folder.
 
Details  
 
To view full details, log in with your Deltek Support Center account.
Print