| Description: |
We are able to access Ajera by going to http://servername/Ajera while connected using office network. However, this does not work if we attempt to access the site outside the office. How to access Ajera from outside the office network?
Resolution:
You must setup external web access for Ajera in order to access it using any public Internet connection, including public Wi-Fi hot spots.
Notes:
- If using external Internet access or the Active Directory integration, Axium strongly recommends securing access with SSL technology.
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- Access to the Internet outside of your firewall may require additional router or firewall configuration. If you have a website, you may already have an SSL certificate.
- For more information on how to set up an SSL certificate, contact your company network administrator.
- For public Internet use and for Ajera, you must use a static public IP address.
- You also need additional network configuration to set up external web access to your server or a virtual private network (VPN) or other technology, such as a public domain name system (DNS), to connect to your server from over the Internet.
- You can create a public DNS through your Internet service provider.
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- If you do, you must configure a port forward on your firewall or gateway device.
- Due to the variations in firewalls and network access, Deltek cannot provide support for configuring external access or troubleshoot any problems you might experience while setting up external web access.
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