How to reset Labor and Expenses when invoice file was deleted after invoice was accepted?
KB Article #:
7849
Summary:
How to reset Labor and Expenses when invoice file was deleted after invoice was accepted?
Description:
An invoice was created in Interactive Billing and the invoice was accepted. Adjustments were needed and the transaction file was deleted before posting. Labor and expenses are missing from the Interactive Billing. How can the labor and expenses be reset to make the necessary adjustments and reissue the invoice?

Resolution:  

  1. Go to Billing > Interactive Billing and select the project.
  2. Select Tools > Invoices on File.  
  3. Select the invoice and click the Void button (This will create a Voiding Transaction file and reset the status of the Labor and Expenses)  
  4. Go to Transaction Center > Transaction Entry > Invoices and Delete the Void Transaction file created in Step 3. Since the original transaction file was not posted and deleted, the void file should also be deleted.  
  5. In Billing > Interactive Billing, make the necessary adjustments to the labor and expenses, recreate the invoice, accept the invoice and post the invoice file.
 
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