69813

How can an invoice be voided where a retainer is applied and a cash receipt paid the balance?

Resolution: 

To reverse the cash received: 

1. Enter a negative cash receipt in Transaction Center > Transaction Entry > Cash Receipts.
2. Make sure to enter the same invoice details, invoice number, date and project/phase/task.
3. Post the negative cash receipt. 

To reverse the retainer and make it available to be applied on a future invoice: 

1. From Interactive Billing go to Tools > Invoices on File.
2. Select the invoice and click Void button.  
3. Create a new transaction file.
4. Post the invoice file in Transaction Center > Transaction Entry > Invoices.