52690

Invoice Not Available for Selection When Processing Cash Receipt

When processing cash receipt, the invoice to be paid is not available for selection.

Cause:  

It can be either of the following: 

1. The invoice is not yet posted.
2. Invoice is posted but its balance is zero due to either full payment, or voiding, reversal of the invoice. 

Resolution:  

By design, the invoices that display when clicking the invoice look up field on the cash receipt screen are the posted invoices with a balance other than zero. 

1. Print the AR Ledger report to review posted invoices and receipt.
2. Go to Reporting > Accounts Receivable > AR Ledger.
3. In the report Options, Options tab, select Print Modification Detail.
4. In the report Options, Sorting/Grouping tab, select Project Number add Invoice.
5. Preview. The report will display all invoices and receipts. Verify the invoice has an open balance.