| Description: |
Cause:
This issue occurs when the applications are trying to use your browser instead of using the Citrix app or your cache and cookies for Citrix is broken.
Resolution:
- Log into computerease.cloud/Citrix/CECloudWeb/
- Clicking on the gear.
- Click on Account Settings.
- Select Change Citrix Reciever
- On the following screen, click Detect Reciever
- On the window that appears, click Open Citrix Workspace Launcher
- Relaunch ComputerEase
If this did not fix the problem follow the steps below.
In Chrome
- Open Chrome.
- At the top right, click More .
- Click More tools > Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to Cookies and other site data and Cached images and files, check the boxes.
- Click Clear data.
In other browsers, such as Safari, Firefox, or another browser, check its support site for instructions.
What happens after this info is cleared
After clear cache and cookies:
- Some settings on sites get deleted. For example, if you were signed in to a site, you’ll need to sign in again.
- If turn sync is on in Chrome, this stays signed into the Google Account in order to delete data across all devices associated with that Google account.
- Some sites can seem slower because content, like images, needs to load again.
How cache & cookies work
- Cookies are files created by sites you visit. They make the online experience easier by saving browsing data.
- The cache remembers parts of pages, like images, to help them open faster during the next visit.
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